Shipping policy

SHIPPING POLICY

Rookies 2 Goats LLC
Last Updated: September 26, 2026

At Rookies 2 Goats LLC, we understand that sports cards and collectibles can be valuable, unique, and condition-sensitive. We take extra care when packaging and shipping every order.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully received.

Processing times may be longer during:

  • holidays
  • major product releases
  • card shows or live events
  • high-volume sales periods
  • severe weather
  • carrier disruptions

Customers will receive tracking information when available after an order has been prepared for shipment.

SHIPPING METHODS & COSTS

Available shipping methods and costs are displayed at checkout.

Shipping rates may vary based on:

  • package weight and dimensions
  • destination
  • order value
  • insurance requirements
  • signature-confirmation requirements

HIGH-VALUE ORDERS

Higher-value cards and collectibles may require:

  • additional protective packaging
  • shipping insurance
  • signature confirmation
  • adult signature confirmation when appropriate

Rookies 2 Goats LLC may upgrade shipping, insurance, packaging, or signature requirements for high-value orders at our discretion for customer and fraud protection.

PACKAGING

Cards and collectibles are packaged using protective materials appropriate for the item and order value.

These may include:

  • penny sleeves
  • top loaders
  • semi-rigid holders
  • team bags
  • graded-card sleeves
  • cardboard protection
  • bubble wrap
  • bubble mailers
  • shipping boxes

PHOTOGRAPHIC SHIPPING DOCUMENTATION

For customer protection, fraud prevention, and shipping-claim documentation, card and collectible shipments may be photographed before shipment.

Documentation may include:

  • the item
  • front and back of raw cards
  • graded slabs and certification numbers
  • condition before packaging
  • protective materials
  • completed package
  • shipping label
  • tracking information
  • tamper-evident packaging when used

These records may be used to verify order contents and condition and to assist with shipping claims, returns, payment disputes, or chargebacks.

SHIPPING ADDRESSES

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an address error, contact us immediately at rookies2goats@gmail.com.

We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Rookies 2 Goats LLC is not responsible for delays, losses, or additional costs caused by an incorrect or incomplete address provided by the customer, except where applicable law requires otherwise.

LOST, STOLEN, OR MISSING PACKAGES

If tracking shows that an order was delivered but you cannot locate the package, please first:

  1. check the delivery area
  2. check with household members
  3. check with neighbors or building management
  4. contact the shipping carrier

Then contact Rookies 2 Goats LLC promptly if additional assistance is needed.

We will reasonably assist with eligible carrier or insurance claims. Carrier investigations, insurance claims, and reimbursements remain subject to the carrier’s or insurer’s policies and final determination.

SHIPPING DAMAGE

Shipping damage should be reported within 7 calendar days of confirmed delivery, consistent with our Return & Refund Policy.

Please email rookies2goats@gmail.com and include:

  • your order number
  • clear photographs of the damaged item
  • shipping box or mailer
  • shipping label
  • exterior damage
  • interior packaging
  • card holder or slab, when applicable

Please keep the item and all original packaging until the claim has been resolved, as these materials may be required for a carrier or insurance claim.

DELIVERY DELAYS

Once a package has been accepted by the carrier, transit times are generally outside the direct control of Rookies 2 Goats LLC.

Carrier delivery dates are estimates unless the carrier expressly guarantees the service.

INTERNATIONAL SHIPPING

If international shipping is offered, customers are responsible for applicable:

  • customs duties
  • taxes
  • import fees
  • brokerage fees
  • government charges

unless otherwise stated at checkout.

International customers are responsible for complying with local import laws.

Rookies 2 Goats LLC is not responsible for customs delays or restrictions outside our reasonable control.

QUESTIONS OR SHIPPING PROBLEMS

If you have a question or problem with a shipment, please contact us before initiating a payment dispute whenever possible so we have an opportunity to investigate and help resolve the issue.

Email: rookies2goats@gmail.com

CONSUMER RIGHTS

Nothing in this Shipping Policy is intended to waive or restrict any consumer right or legal remedy that cannot lawfully be waived or restricted.

Rookies 2 Goats LLC

Collecting Greatness — From Rookies 2 Goats