Refund policy

RETURN & REFUND POLICY

Rookies 2 Goats LLC
Last Updated: September 26, 2026

Rookies 2 Goats LLC is committed to providing accurate listings, secure packaging, and responsive customer service. Because sports cards, collectibles, graded cards, and sealed products can be unique, limited, and market-sensitive, returns are handled under the terms below.

PLEASE CONTACT US FIRST

If there is a problem with your order, please contact us before filing a payment dispute or chargeback so we have an opportunity to review and resolve the issue.

Email: rookies2goats@gmail.com

Please include your name, order number, a description of the issue, and clear photographs when applicable.

ELIGIBLE RETURN OR REFUND ISSUES

We will review requests involving:

  • an item that arrives materially damaged in transit
  • the wrong item being shipped
  • a missing item from the order
  • an item that is materially different from the listing description or photographs

REPORTING WINDOW

Customers should contact us within 7 calendar days of confirmed delivery for damaged, incorrect, missing, or materially misdescribed items. Claims submitted after this period may be denied unless applicable law requires otherwise.

SPORTS CARDS & COLLECTIBLES — FINAL SALE CONDITIONS

Unless an item qualifies under the eligible issues above, sales of individual sports cards and collectibles are generally final.

Returns or refunds are not provided solely because of:

  • buyer’s remorse or change of mind
  • a player’s performance, injury, trade, call-up, suspension, retirement, or other news
  • an increase or decrease in market value after purchase
  • a different opinion about the condition of a raw card when the condition was visible in the listing photographs
  • centering, print lines, surface marks, factory defects, edge wear, corner wear, or other characteristics visible in the photographs or described in the listing
  • an expected grading result not being achieved
  • a graded card receiving a different grade if resubmitted, crossed over, reviewed, or reholdered
  • a customer later finding the same or a similar item at a lower price

RAW CARDS

Raw cards are sold based on the photographs and description provided. Unless expressly stated otherwise, we do not guarantee that any raw card will receive a specific grade from PSA, SGC, Beckett/BGS, CGC, or any other grading company.

Customers are responsible for reviewing all available photographs before purchase.

GRADED CARDS

Graded cards are sold based on the grade, certification information, holder condition, and photographs shown in the listing. Third-party grades are opinions issued by the applicable grading company.

A later regrade, review, crossover, or change in grading standards does not create a right to return or refund an otherwise accurately described item.

SEALED PRODUCTS

Sealed trading-card products are generally final sale once opened, unwrapped, or otherwise altered from the condition in which they were shipped.

Factory collation, missing hits, damaged cards inside factory-sealed products, redemption issues, or manufacturer defects are generally matters for the product manufacturer unless the sealed product itself was materially damaged, incorrect, or materially misdescribed when delivered.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or incorrect, please keep the item and all original packaging while we review the claim.

We may request photographs of:

  • the item
  • the front and back of the card or slab
  • the shipping box or mailer
  • protective packaging
  • the shipping label
  • any visible damage

Do not discard packaging until the matter is resolved, as it may be needed for a carrier or insurance claim.

RETURN AUTHORIZATION REQUIRED

Please do not mail or ship a return to Rookies 2 Goats LLC without prior authorization and return instructions.

Unauthorized returns may be refused or delayed.

RETURN CONDITION

Any approved return must be sent back in the same condition in which it was received, including all original holders, slabs, sleeves, team bags, packaging, accessories, and included items where applicable.

Cards or collectibles that have been altered, damaged, opened, swapped, removed from a slab, tampered with, or otherwise changed after delivery are not eligible for return.

RETURN SHIPPING

If the return results from our error, an incorrect item, or a qualifying damaged or materially misdescribed order, Rookies 2 Goats LLC may provide a return label or reimburse reasonable approved return-shipping costs.

If we approve a discretionary return for a reason that is not our error, the customer may be responsible for return shipping and any applicable shipping costs, subject to applicable law.

REFUND PROCESSING

Once an approved return is received and inspected, we will notify the customer of the outcome.

Approved refunds are generally issued to the original payment method. After we issue a refund, the customer’s bank or payment provider may require additional processing time before the credit appears.

Original shipping charges may be non-refundable unless the return resulted from our error or applicable law requires otherwise.

ORDER CANCELLATIONS

Cancellation requests should be submitted as soon as possible. We will attempt to accommodate requests made before fulfillment, but cancellation cannot be guaranteed once an order has entered processing or has shipped.

We reserve the right to cancel and refund orders due to inventory errors, duplicate sales, pricing errors, fraud concerns, payment issues, website synchronization errors, or other legitimate fulfillment problems.

HIGH-VALUE ORDERS & FRAUD PREVENTION

For customer protection and fraud prevention, we may document cards, slabs, certification numbers, packing materials, completed packages, shipping labels, and tracking information before shipment.

We may also require signature confirmation, additional verification, or other reasonable security measures for certain orders.

PAYMENT DISPUTES & CHARGEBACKS

We ask customers to contact Rookies 2 Goats LLC first so we have an opportunity to investigate and resolve concerns promptly.

If a payment dispute or chargeback is filed, we may provide order records, listing photographs, condition photographs, tracking information, delivery confirmation, communications, certification information, packaging documentation, and other relevant records to the payment processor or financial institution.

Nothing in this policy limits any right a customer may have under applicable law or card-network rules.

NON-RETURNABLE SITUATIONS

Except where required by law, we may decline returns for:

  • items returned without authorization
  • items returned outside the applicable reporting period
  • items that have been altered, opened, damaged, switched, or tampered with after delivery
  • opened sealed products
  • buyer’s remorse or market-value changes
  • raw-card grading expectations
  • issues that were clearly disclosed in the listing or visible in the photographs

HOW TO REQUEST HELP

Email rookies2goats@gmail.com with:

  1. your full name
  2. your order number
  3. the email address used for the order
  4. a clear description of the issue
  5. photographs of the item and packaging when applicable

CONSUMER RIGHTS

This policy is intended to describe our normal return and refund procedures. Nothing in this policy is intended to waive or restrict any consumer right or legal remedy that cannot lawfully be waived or restricted.

CONTACT

Rookies 2 Goats LLC

Email: rookies2goats@gmail.com

Collecting Greatness — From Rookies 2 Goats